Support

Usage area

Any decent online casino and any other gambling establishment providing services in the field of electronic gambling entertainment has a support service. 

Description

Support – a group of employees of the gambling establishment, whose duties include communication with customers on various issues.

The scope of support may be limited to one site. Sometimes several establishments of the same operator have single support service. If the casino operates on the platform of a provider, it often uses the services of the support of this company.

Support staff performs different functions:

• Welcome new visitors,
• Answer customer questions,
• Help to find the necessary information on the site,
• They try to solve problems and so on.

As a rule, you can communicate with support in different ways:

• Live chat,
• Via the feedback form,
• By email,
• On the phone,
• Through messengers,
• In social networks.

In large institutions, support staff speak different languages and are well versed in all casino services and features of the gameplay. Often VIP clients communicate with account managers.